your rights as a consumer

The Australian Consumer Law - What does it mean?

The Australian Consumer Law (brought into effect 1st January 2011) gives consumers a comprehensive set of rights for any goods or services purchased. These are called Consumer Guarantees which means goods must be of acceptable quality and fit for the purpose they were designed for.

Goods of acceptable quality will be:

• fit for all the purposes for which goods of that kind are commonly supplied
• acceptable in appearance and finish
• free from defects
• safe
• durable

The Australian Consumer Law is a national law which replaces implied warranties and conditions that previously existed in state and territory fair trading laws and the Commonwealth Trade Practices Act 1974.

If goods or services fail to meet a guarantee the consumer is entitled to a remedy in an attempt to right the fault (providing the goods were not used in an ‘abnormal manner’).

Should your goods fail to be of an acceptable quality due to a major failure you are entitled to a refund or replacement. A major failure is defined as:

• whereby the goods are significantly different from the description, sample or demonstration model shown to the customer
• whereby the goods are substantially unfit for their normal purpose and cannot easily be made fit, within a reasonable time
• whereby a reasonable customer would not have bought the goods had they known there was a fault/defect
• Whereby the goods are unsafe

If the failure is not major, you are also entitled to a repair or replacement within a reasonable timeframe or a refund if a repair or replacement is not feasible.


ALDI’s Refund Policy

Relax - everything’s covered by our 60 day refund policy.

Change of Mind

At ALDI it’s ok to change your mind.

We’ll refund or replace any item as long as you return it within 60 days of purchase - with a receipt, in its original packaging, with all the accessories.

What do I do if my product is faulty?

At ALDI, we never want a faulty product, but unfortunately this happens from time to time. Many of our special buys come with a manufacturer’s warranty that can last for one or more years. If you do experience a fault or defect with your product, ALDI recommends that you contact the manufacturer’s helpline for assistance. The number is stated on the packaging and paperwork included with your product and on the product itself. You are also entitled to return to your local ALDI store with the faulty product and acceptable proof of purchase for an alternative remedy.

If your Special Buy is faulty but does not have a manufacturer’s warranty please return it with your receipt (or other proof of purchase) within 12 months of purchase and ALDI will gladly exchange it or give you a refund.

If your product is out of warranty you may still be entitled to a remedy. Please contact the manufacturer’s helpline or return to your local store for further assistance.

What is ‘Acceptable Proof of Purchase’?

The best proof of purchase is a receipt. ALDI strongly advises you to make a copy of your receipt and keep it, and the original, in a safe place.

Bank statements and credit card statements are also generally accepted providing the retail cost of the product can be proven.

Which goods are covered?

Goods purchased after 1st January 2011 are covered by The Australian Consumer Law. Any goods purchased prior to this are covered by the implied warranties and conditions in state and territory fair trading laws and the Trade Practices Act 1974.

If at any time you feel your rights are being breached or your claim is being handled unsatisfactorily you may escalate your complaint further. Please phone the ALDI stores Customer Service Department:

• NSW 02 9675 9000
• VIC 03 8369 3000
• QLD 07 3451 3000
• ACT 02 8783 3000