Wednesday 7 October 2020

COVID-19: An Important Update For Our Shoppers

Special Buys™ Product Delays

Supply chain disruption including shipping delays may result in some advertised Special Buys™ not being available on the advertised on-sale date in some stores.

More information at www.aldi.com.au/product-delays

Social Distancing Measures

For the safety of our store employees and our customers, we have implemented a series of measures to encourage social distancing. Our stores have 1.5 metre social distancing floor markers at our checkouts and employees will enforce customer flows, such as limiting the number of shoppers in our stores. To protect our employees, we have installed clear screens at each store register. We also encourage customers to use contactless payment where possible.

We will continue to monitor the situation and will modify our operations as necessary. We thank our shoppers for their patience and cooperation.

Returns

For purchases made between 17 March 2020 and 18 May 2020, we will not provide a refund where you have changed your mind about products purchased from ALDI in the following categories:

  • Toilet paper
  • Tissues and serviettes
  • Paper towels
  • Nappies and baby wipes
  • Feminine hygiene and incontinence products
  • Hand sanitisers
  • Cleaning products (including antibacterial wipes)
  • Canned food (including fish, fruit, vegetables and soup)
  • Pasta and pasta sauces
  • Rice and rice meals
  • Cooking oils and vinegars
  • Flour

For purchases made outside of these dates, please refer to our Returns Policy.

Food and Grocery Relief for the Elderly and Vulnerable

Elderly or vulnerable people in the community who are unable to access supermarkets, can get in touch with local charities in their area for assistance. To locate a charity in your area that can provide food and grocery relief, please visit www.foodbank.org.au or www.askizzy.org.au. Please note, Foodbank does not supply food and groceries direct to the general public, but provides food and grocery relief to 2,400 charity agencies across Australia.
 
If you have already purchased additional items you no longer want, please consider donating them to community organisations like our long-standing partner, Foodbank, which will ensure they are directed to people in need. To confirm your local Foodbank is accepting donations, what they are accepting and opening hours, visit www.foodbank.org.au.

Customer Behaviour

Together with our store employees we’ve agreed on new conditions of entry to our stores:  

  1. Respect our employees and their physical space
  2. Respect each other and look out for those less able
  3. Practise good hygiene in our stores
  4. Do not attempt to ‘game’ our product restriction policies
  5. We remind you that we will not accept any violent behaviour (verbal or physical) in or around our stores and the police will be called immediately if required
  6. Be kind, be calm, be empathetic and most of all be courteous
  7. And please, do one nice thing for someone else when you leave our store today

We’re constantly monitoring the situation and will do our best to keep all products available to everyone. However, if we see new shortages, we may introduce other limits. We’ll only do this if we think it’s absolutely necessary and we’ll keep you updated in our stores and on our website as things change. This is unchartered territory for many of us, so please remember to be kind, be calm, be empathetic and most of all be courteous. We thank you for your continued patience as our teams around the country work hard to support you and our local communities.

New product or service enquiry

Do you have a product or service idea that will help us manage the business at this time?

Please visit the following link for more information: https://corporate.aldi.com.au/en/suppliers/become-a-supplier/

Join ALDI

Help us feed Australia. We are recruiting for various roles in our stores and warehouses.

Please visit: https://www.aldicareers.com.au/Home