COVID-19: An Important Update For Our Shoppers

Return to Normal Trading Hours

Tuesday 28 April 2020

From Tuesday, 14th April
To provide you with greater access to groceries, stores will return to the trading hours of 8:30am-7pm or 8:30am-8pm, unless state and local trading restrictions apply.

Our employees, Australian business partners and transport operators have been working incredibly hard to deliver more products than ever into stores each day. We will continue to re-evaluate these hours on a weekly basis and communicate the decision to either makes changes to these hours or uphold normal trading hours. We thank you in advance for your understanding.

Special Buys™ Stock Availability

Thursday 19 March 2020

We are currently prioritising the transport and distribution of our core grocery items and this may result in some advertised Special Buys not being available on the advertised on-sale date. We will try our best to limit this impact. We ask for your understanding and apologise if you are inconvenienced.

Restrictions

Tuesday 26 May 2020

As of Tuesday 26 May 2020, all product purchase limits that were in place during the COVID-19 period have been lifted.

Social Distancing Measures

For the safety of our store employees and our customers, we are implementing a series of measures to encourage social distancing. Our stores now have 1.5 metre social distancing floor markers at our checkouts and security guards will enforce customer flows, such as limiting the number of shoppers in our stores. Please consider letting those less able or requiring special assistance to the front.

To protect our employees, we are currently in the process of installing clear screens at each store register. We also encourage customers to use contactless payment where possible. 

We will continue to monitor the situation and will modify our operations as necessary. We thank our shoppers for their patience and cooperation.

Returns

Tuesday 19 May 2020

Purchases made between 17 March 2020 and 18 May 2020

To discourage over-purchasing we temporarily suspended our change-of-mind refund policy. During this time, if you have purchased additional items you no longer want, please look at donating them to community organisations or neighbours.

For purchases made between 17 March 2020 and 18 May 2020, we will not provide a refund where you have changed your mind about products purchased from ALDI in the following categories:

  • Toilet paper
  • Tissues and serviettes
  • Paper towels
  • Nappies and baby wipes
  • Feminine hygiene and incontinence products
  • Hand sanitisers
  • Cleaning products (including antibacterial wipes)
  • Canned food (including fish, fruit, vegetables and soup)
  • Pasta and pasta sauces
  • Rice and rice meals
  • Cooking oils and vinegars
  • Flour

For purchases made outside of these dates, please refer to our Returns Policy.

Food and Grocery Relief for the Elderly and Vulnerable

Elderly or vulnerable people in the community who are unable to access supermarkets, can get in touch with local charities in their area for assistance. To locate a charity in your area that can provide food and grocery relief, please visit www.foodbank.org.au or www.askizzy.org.au. Please note, Foodbank does not supply food and groceries direct to the general public, but provides food and grocery relief to 2,400 charity agencies across Australia.
 
If you have already purchased additional items you no longer want, please consider donating them to community organisations like our long-standing partner, Foodbank, which will ensure they are directed to people in need. To confirm your local Foodbank is accepting donations, what they are accepting and opening hours, visit www.foodbank.org.au.

Customer Behaviour

Tuesday 17 March 2020

Together with our store employees we’ve agreed on new conditions of entry to our stores:  

  1. Respect our employees and their physical space
  2. Respect each other and look out for those less able
  3. Practise good hygiene in our stores
  4. Do not attempt to ‘game’ our product restriction policies
  5. We remind you that we will not accept any violent behaviour (verbal or physical) in or around our stores and the police will be called immediately if required
  6. Be kind, be calm, be empathetic and most of all be courteous
  7. And please, do one nice thing for someone else when you leave our store today

In return, we are supporting our 13,000 employees across the country and implementing the necessary hygiene procedures to ensure you can shop with confidence.

We’re constantly monitoring the situation and will do our best to keep all products available to everyone. However, if we see new shortages, we may introduce other limits. We’ll only do this if we think it’s absolutely necessary and we’ll keep you updated in our stores and on our website as things change. This is unchartered territory for many of us, so please remember to be kind, be calm, be empathetic and most of all be courteous. We thank you for your continued patience as our teams around the country work hard to support you and our local communities.

New product or service enquiry

Do you have a product or service idea that will help us manage the business at this time?

Please visit the following link for more information: https://corporate.aldi.com.au/en/suppliers/become-a-supplier/

Join ALDI

Help us feed Australia. We are recruiting for various roles in our stores and warehouses.

Please visit: https://www.aldicareers.com.au/Home

Working together to provide for all Australians

To all our customers,

Through these challenging times, the aim of every Australian supermarket is to provide you and your family with the food and essentials you need.

That’s why collectively, we want to reassure you that your wellbeing, and that of our teams, will always be our priority.

Our suppliers and teams are doing everything possible to get as many products onto all our shelves as they can, often under very difficult circumstances.

So we ask you to please be considerate in the way you shop.

We understand your concerns, but if you buy only what you need and stick to the product limits, it helps everyone, especially the elderly and people with disability. There are thousands of your fellow Australians who are working tirelessly across our stores every day.

To them, we say thank you.

We ask that you treat these dedicated people with the courtesy and respect they deserve. No-one working or shopping in any of our stores should experience abusive or aggressive behaviour.

Thank you for your patience and support as we rise to the challenge of these extraordinary times together.