Relax, everything is covered under the ALDI returns policy and Australian Consumer Law
Change of mind
At ALDI it’s okay to change your mind. Your satisfaction is important to us.
From 19 May 2020, we will refund or replace any everyday grocery item you are not entirely satisfied with. Please provide your original receipt (or other proof of purchase) when you return the item to us.
We will refund or replace any non-grocery specials within 60 days. Please provide your original receipt (or other proof of purchase), ideally with packaging, when you return the item to us.
Some Special Buys come with a manufacturer’s warranty (e.g. 1 or 2 years). If your product is covered by a manufacturer’s warranty, you will find all the details you need within the information plate on the back of your product.
If during the period of the warranty, one of our high quality products should fail to be of an acceptable quality, please do not hesitate to contact the manufacturer’s helpline or your local ALDI store for assistance. Please note that any manufacturer’s warranty and ALDI’s change of mind policy are additional to your rights under the Australian Consumer Law.
The Australian Consumer Law
The Australian Consumer Law gives consumers a comprehensive set of rights for any goods or services purchased. These are called Consumer Guarantees, which means goods must be of acceptable quality and fit for the purpose they were designed for. Goods of acceptable quality will be:
- Fit for all the purposes for which goods of that kind are commonly supplied.
- Acceptable in appearance and finish.
- Free from defects.
- Safe and durable.
If our goods or services fail to meet a guarantee, you are entitled to a remedy in an attempt to right the fault (providing the goods were not used in an ‘abnormal manner’). Should your goods fail to be of an acceptable quality due to a major failure, you are entitled to a refund or replacement. A major failure is defined as:
- The goods are significantly different from the description, sample or demonstration model shown to the customer.
- The goods are substantially unfit for their normal purpose and cannot easily be made fit, within a reasonable time.
- A reasonable customer would not have bought the goods had they known there was a fault/defect; or
- The goods are unsafe.
If the failure is not major, you are also entitled to a repair or replacement within a reasonable timeframe, or a refund if a repair or replacement is not feasible.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
What do I do if my product is faulty?
At ALDI, we never want a faulty product, but unfortunately, this happens from time to time. Many of our Special Buys come with a manufacturer’s warranty that can last for one or more years. ALDI recommends that if you experience a fault or defect with a product that has a manufacturer’s warranty, you can contact the manufacturer’s helpline for assistance. The number is stated on the packaging and paperwork included with your product and on the product itself. You are also entitled to return to your local ALDI store with the faulty product and acceptable proof of purchase, for an alternative remedy.
If your product does not have a manufacturer’s warranty or your warranty has expired, you may still be entitled to a remedy. Please contact the manufacturer’s helpline or return to your local store for further assistance.
What is ‘acceptable proof of purchase’?
The best proof of purchase is a receipt. ALDI strongly advises you to make a copy of your receipt and keep it, and the original, in a safe place. Bank statements, warranty cards and credit card statements are also generally accepted, providing the retail cost of the product can be proven.
Which goods are covered?
Goods purchased after 1 January 2011 are covered by the Australian Consumer Law. Any goods purchased prior to this are covered by the implied warranties and conditions in state and territory fair trading laws and the Trade Practices Act 1974.
Contacting ALDI’s Customer Service Department
If at any time you require further assistance or information, you may direct your enquiry to ALDI’s Customer Service Department via the Customer Service Contact Form.