Some of the frequently asked questions from our customers, answered for you:
Why can't I close the lever?
Is the capsule inserted crooked? If a capsule has not been inserted properly it may have become tilted and the lever cannot close completely. In this case, remove the capsule and insert a new one. Do not put excessive force onto the lever/handle.
Is the spent-capsule container full?
The spent capsule container will only hold up to 10 capsules and needs to be regularly emptied. If the container for the used capsules is full, it can happen that the capsule cannot be ejected properly. Inserting a new capsule can lead to jamming, preventing the lever from closing properly. Empty the spent-capsule container. Do not put excessive force onto the lever/handle.
Why does the light not come on when I switch on my machine?
Check the power supply, e.g. plug, voltage, fuse and mains switch.
Why does my machine not brew any coffee?
Water tank empty? Make sure the water tank contains enough water. If not, fill it up again.
Have you inserted a capsule? It may be that you've forgotten to insert a capsule. Insert a new capsule and close the lever.
Is the lever closed? Is the capsule not in straight? Check that the lever is fully closed. If a capsule has not been inserted properly it may have become tilted and the lever cannot close completely. In this case, please refer to the question ‘Why can’t I close the lever” for resolution.
What can I do if my drink is not hot enough?
A cold cup may cool your drink too quickly. Preheat your cup by running the longest pour setting on your machine multiple times. Room temperature and machine internal temperature can also influence water temperature. Operate your machine between the recommended temperatures stated in the back of your User Manual.
Why does water run out of my machine when I open the lever?
When the lever is opened, the remaining water runs out of the system into the spent-capsule container. If you have already removed the drip tray and spent-capsule container before opening the lever, the water will run onto the base of the machine. The water may still be hot, so there is a risk of scalding. You should therefore make sure that the spent-capsule container is inserted when you open the lever.
Why does the machine turn itself off?
The time it takes for your machine to turn itself off varies between machine model. Please refer to the User Manual for further information. It is highly recommended that the machine is turned off at the main power point when the day usage is complete or for long periods of absence.
If you have reviewed all these FAQs but feel that your machine is not functioning effectively, please contact our K-fee After Sales Support team on e-mail email@example.com, or on the phone 1800 469 373 (Operating Hours: Mon-Fri 08:30-6pm AEST).
Are EXPRESSI capsules recyclable?
The EXPRESSI Coffee Capsule Recycling Program has enjoyed incredible success since its launch, and we’d like to thank all our customers for their support.
Unfortunately, the program has reached capacity and we are now looking at methods to collect larger volumes in a more economically sustainable way.
For this reason, please do not send your coffee capsules until further notice. This is only a temporary measure while we develop a more sustainable program in future.
We love your enthusiasm, appreciate your patience, and apologise for the temporary inconvenience. We’ll get this fixed soon!
DOWNLOAD A QUICK START GUIDE
Quick Start Guide for all machines
How to Prepare your Drinks video here
Expressi Latessa Operating Manual
Watch our Expressi Latessa descaling video here
If you are looking for spare parts, cleaning capsules and accessories for your Expressi machines, visit the Expressi Shop here